PRIVACY POLICY
Westique cares about the privacy of our guests. Our goal is to provide the best shopping experience possible for you, and we strive to achieve that goal through our various shopping channels, including in-store, online, mobile, text and telephone. This Westique Privacy Policy ("Policy") describes Westique's practices for collecting, using, disclosing, sharing and retaining information about you. By visiting Westique.com, enrolling in our texting program or calling Guest Services, you have agreed to the terms of these practices described in this Policy.
What We Collect: Categories and Specific Items
- Identifying Information: This may include contact information such as your name, mailing address, postal address, email address, phone number, and unique personal identifiers and online identifiers.
- Purchase Information: Items you purchase, items you considered purchasing sizes, payment methods (such as credit or debit card numbers), billing and shipping addresses and contact information (for receipts, shipping confirmations or order updates).
- Profile Information: If you sign up for an account on Westique.com, account username and password, wish list items, items in your shopping cart, product review information or other items you provide as part of your Westique.com profile.
- Preference Information: Contact or marketing preferences, brand and merchandise interests.
- Demographic Information: Approximate age, month and day of birth or gender.
- Device and Browsing Information: Information about your phone, tablet, computer or device and online browsing activity, including but not limited to your device's information, geolocation, domain type, browser version, service provider or Internet Protocol ("IP") address. We also collect information about your interactions with Westique.com, and our advertisements, including technical efficiencies of your visit, such as the time you visited our website or the time it took to connect to the website or download pages.
- Social Media Information: If you use social media (e.g. Facebook, LinkedIn, TikTok, Instagram, Twitter or Pinterest) to connect with us, information you share via your posts, or information you have approved via the social media platform or network to share.
- Inferences: We may use pieces of your information to create a profile about you based on your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
How We Collect Your Information: Sources
We collect information about you when you are on our website, through our emails or texting program, speaking to our teammates during telephone conversations, or utilizing social media. We also collect information about you from third parties.
- Information we collect automatically: When you interact with us electronically, we receive certain types of information automatically via advertising networks and internet service providers, and data analytics providers, operating systems and platforms, social networks and data brokers. This information typically does not include personal information unless you provide it through our website or mobile application, or you choose to share it with us. We obtain this information through some of the following technologies:
- Cookies: Cookies are pieces of data that websites place on your computer to store a range of information. This information is typically specific to you or the device you are using to view Westique.com.
- Information provided by third parties: We carefully select third party companies for limited purposes and allow them to collect specific information by placing cookies when you choose to visit Westique.com. This information is used to report marketing program effectiveness directly back to Westique. The information and analysis will be used to assist us in better understanding your interests in our website and how to better serve those interests and provide you with more personalized product offerings on future site visits.
- Combining Information: We may combine information we collect about you in our stores with information we collect through our online and digital platforms, your devices and with information we receive from third parties.
How We Use Your Information: Business Purpose
The information we collect about you helps us to provide you with the most enjoyable shopping experience possible. We do that by using your information in the following ways:
- To provide you with products and services: Information enables Westique to deliver products you have ordered, to fulfill requests that you have created, to contact you (or a gift recipient) in the event of order or delivery difficulties, and to respond to your inquiries.
- To provide a personalized experience: Through cookies, Westique is able to personalize your shopping experience by tracking your clicks, tracking the items you put in your shopping cart and whether you have visited Westique.com before. Other information is used to enable your personal stylist to communicate with you, make outfit selections, and schedule fit appointments.
- For marketing purposes: Information is used to deliver information to you about our products, website or special offers. Your information may also be used to enter you into events, contests, or allow you to collect prizes.
- To help ensure security and integrity: Certain information is used as reasonably necessary for verification and fraud prevention purposes in order to prevent fraudulent activity on your account for Westique's loss prevention purposes and to prevent and prosecute against illegal activity.
- To understand your interests: We may use your information to understand what products you may be interested in based on information we collect about your and your household.
- To improve our products and services: Certain information allows us to see which areas of our website are visited the most, and this helps us improve the quality of your shopping experience by offering more of the features that you prefer. It also allows us to debug and identify and repair errors that might occur on our website or mobile application.
- Other purposes: We may use information for purposes disclosed at the time you provide your information, and for any other lawful purpose.
Please be aware that if we use or disclose "sensitive personal information" or "sensitive personal data" as defined in applicable California or Colorado law, Westique limits its use and/or disclosure of sensitive information or sensitive personal data for permitted business purposes.
How We Share Your Information
Westique does not share the personal information of any of our guests for monetary consideration, but we do share your information with third parties who perform and provide services on our behalf. These third parties are prohibited from using the information we share with them for any purpose other than the services we have contracted with them to perform on our behalf, and Westique does not share any of your sensitive personal information with these third parties. The following are categories of third parties that we may share information with:
- Advertising networks;
- Internet service providers;
- Data analytics providers,
- Operating systems and platforms;
- Social networks; and
- Data brokers.
The following are examples of select third parties that we may share your information with:
- Google Analytics. Westique uses Google Analytics ("Google") to report marketing program effectiveness on our website.
Administrative and Legal Reasons
Westique continually strives to maintain compliance with legal regulations. If we become aware of or have a good faith belief that we must disclose information, including sensitive personal information, about you in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity, we will disclose specific information about you to the appropriate legal authorities in order to protect Westique's guests, employees, Westique, or the public.
Social Media Platforms
Westique may offer you the ability to interact with social plug-ins from social media sites, which may allow us and/or the social media site to receive data from or about you based on your privacy settings on those third party services. In some cases, we may know that you clicked on a social plug-in, such as a Facebook or Twitter follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third party operating a plug-in on Westique's website, then such third party may recognize you on our website or mobile application. Your use of social network plug-ins is subject to each social media platform's privacy policy, which may be different from ours. Westique has no control over the information that is collected, stored, or used by social network plug-ins and therefore is not responsible for the practices of such platforms.
Rights and Choices You Have
You have the following options when it comes to how your information is used by Westique:
Emails
Joining Westique's email list allows you to receive exclusive information about special offers, media events, new products and much more. You may also opt-in to our email database through customer service. Those names are electronically added in batch to our email database weekly. If you have opted-out of our email database in the past but have more recently opted back into our email database through the store register, we will renew your subscription at that time. If at any time you would like to stop future delivery of Westique's email messages, please follow the unsubscribe instructions located at the bottom of each email message. This will not prevent you from receiving email communications relating to any online order you place at Westique.com
Security & Fraud
Westique has implemented several security measures on Westique.com and its mobile application, but you should be aware that 100% security is not always possible. Westique has made every effort to ensure that the information transmitted to us online is secure through the use of standardized encryption protocols, such as transport layer security (TLS).In addition, Westique does not require you to disclose more information than is reasonably necessary to participate in an activity with us. Westique will never ask you to provide personal information through email, including credit card numbers, passwords, mother's maiden name, bank account numbers, ATM pass codes or social security numbers.
Notices
Third Party Privacy Policies
If services are provided directly by a third party using a link from our website to theirs, the third party's privacy policy and "do not track" practices apply; Westique is not responsible for the privacy practices or the content of such third party websites.
Children's Privacy
We value our relationship with our guests of all ages. We welcome parents and their children to explore our website together. In accordance with the Children's Online Privacy Protection Act, we will not gather or use personal information from any guest who indicates they are less than 13 years of age (or less than 18 years of age for residents of the State of Maine). A parent or guardian must assist a child between the ages of 13 and 18 in any sweepstakes or ordering activity online with Westique.com. If we become aware that we have gathered personal information from a minor, we will remove that information from our records immediately.
California Minors' Privacy
California residents that are under the age of 18 and that have an account on Westique.com may ask Westique to remove content or information that such minor posted on Westique.com by contacting our Guest Services Team at support@Westique.com. We will need the minor's first and last name, email address and social media identifiers. Please note that such request does not ensure complete or comprehensive removal of such minor's content or information posted on Westique.com.
Notice of Financial Incentive
We may offer you financial incentives to enroll in certain Westique programs:
- Westique Rewards: Subject to the Westique Rewards Terms and Conditions, guests who spend $300 on qualifying purchases earn a $10 reward to spend on a future purchase. Guests earn one point for every $1 in qualifying purchases and may earn bonus points if purchases are made with a Westique Credit Card. In order to enroll, you must provide your name, phone number and email address and agree to the Terms and Conditions. Enrollment can be completed in-store or on Westique.com. You may cancel your membership at any time by contacting Westique Guest Services at (213) 868-7888 or support@Westique.com. The value of your Personal Information varies depending on the number of $10 Rewards redeemed, which is dependent upon the amount of qualifying purchases you make.
- Mailing List and Guest Connect: Signing up for Westique emails or texts allows you to be the first to receive exclusive offers and hear about new product, fashion trends and other information. To subscribe to the mailing list, you must provide your email address in-store or on Westique.com; to cancel, follow the unsubscribe link at the bottom of each email. To subscribe to Guest Connect, follow the directions provided by a teammate in-store. To stop texts, reply STOP to the ten-digit number from which you receive text messages. The value of your Personal Information varies depending on the offers provided and the amount you purchase.
Terms & Conditions, Third Party Websites, Do-Not-Track Signals, Revisions and Contact InfoNotices
- Use of Westique.com is subject to these Terms and Conditions.
- Westique's website or mobile application may contain links to third party websites, applications or online services, and those third parties may have privacy policies of their own. Third parties' privacy links are provided solely for your convenience and information. Westique is not responsible for the privacy practices or the content of those third parties.
- If we materially alter our Policy, we will notify you of such changes by posting a notice on Westique.com. Your continued use of Westique.com, Westique's mobile application or texting program will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using Westique.com, remove Westique's mobile application from your device or cancel your membership in Westique's texting program, and you should notify us that you do not want your information used in accordance with the changes
- For questions or concerns about this Policy, or for guests that aren't residents of California or Colorado who would like to make a request related to the exercise of a legal right under state law, please contact us:
- Email: support@Westique.com
- Mail: The Westique, Inc.
- Attention: Privacy Officer
Please note that requests may require verification of identity and authenticity.
ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY AS IT MAY AFFECT YOUR LEGAL RIGHTS. IT CONTAINS PROCEDURES FOR FINAL BINDING ARBITRATION WHICH REQUIRES YOU WAIVE THE RIGHT TO A TRIAL IN COURT WITH A JURY, AND WAIVER OF ANY AND ALL RIGHTS TO PROCEED IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION ("Class Action").
Except where prohibited by law, you agree (i) to waive the right to trial by jury and the ability to participate in a Class Action regarding this Policy; (ii) that any dispute with Westique regarding this Policy will be resolved through negotiation with Westique, and if agreement cannot be reached through negotiation, resolution will be sought on an individual basis only through binding arbitration in the State of Nebraska as conducted by the American Arbitration Association ("AAA"), JAMS, or any other company selected by mutual agreement of the parties, and (iii) that the laws of Nebraska will govern the substantive resolution of the matter.
Please be advised that all claims and disputes arising under this Policy must be arbitrated on an individual basis and not on a class basis. Claims of more than one guest or user cannot be arbitrated (or litigated in the case where arbitration is prohibited by law) jointly or consolidated with those of any other guest or user.
Effective Date
This Westique Privacy Policy supersedes all prior policies and is effective October 30, 2023.
If you have any questions about this Privacy Policy, please contact us at:
The Westique Inc.
Attn: Privacy
Email: support@westique.com